Customer support

Questions, refunds, real humans.

TapRank support is email-only — and every message is read and answered by a real human at taprank@polsia.app. No bots, no ticketing maze, no waiting on hold.

Frequently asked questions.

Ordering

How long does shipping take?

Most plates ship within 2–3 business days from our workshop in Michigan. USPS Ground typically delivers anywhere in the continental US within 3–5 business days after that. You'll get a tracking link by email as soon as the label is created.

Can I change or cancel an order after checkout?

If your order hasn't shipped yet, email taprank@polsia.app right away with your order number and the change you'd like to make — we'll do our best to catch it before it leaves the workshop. Once a plate has shipped, we can't edit the order, but our 30-day money-back guarantee still applies.

NFC plate activation

How do I program my plate's review link?

Every TapRank plate ships with a one-page setup URL printed on the insert card. Plug the plate into your phone (or scan the QR on the back), tap "Program this plate," and paste your Google review link. That link is what every tap routes to from then on — change it any time, no app required.

Does it work on both iPhone and Android?

Yes. iPhone 7 and newer reads NFC plates natively without an app — just tap the back of the phone to the plate. Most Android phones released since 2018 work the same way. Older phones can use the QR code printed on the back of the plate as a fallback.

Troubleshooting

A customer's phone isn't responding to the tap — what now?

Two things to try. First, ask the customer to remove their phone case (some thicker cases, especially with metal or battery packs, block the NFC signal). Second, point them at the QR code on the back of the plate — it routes to the exact same review link. If the plate itself has stopped working for many phones, that's a chip-failure claim and we'll replace it under our lifetime warranty.

30-day money-back guarantee.

If a TapRank plate isn't right for your business, send it back within 30 days and we'll refund you in full. No fine print, no restocking fees.

  1. Anyone who bought directly from taprank.polsia.app within the last 30 days qualifies for a refund — no questions asked about the reason.
  2. Email taprank@polsia.app with the subject line "Refund request" and include the email address you used at checkout so we can locate the order.
  3. We'll confirm within 2 business days and issue the refund to your original payment method. Funds typically appear within 5–7 business days, depending on your bank.
  4. The plate must not be heavily damaged or modified. Normal handling is fine — surface scuffs, light wear, and the trial-tap test are all expected.

Talk to a real human.

Email taprank@polsia.app and a real person on the TapRank team will get back to you within 1 business day. No bots, no scripts — just someone who actually uses the plates.